Do you have any questions for us?
Fill out the form below or use the contact details to get in touch with us directly. We aim to respond as quickly as possible!"
Complaints
A Raising a Concern or Complaint At Mederoo, we are committed to delivering safe, high-quality care to all our patients. If you are dissatisfied with any part of our service, please contact us promptly so we can resolve the issue as efficiently as possible. You can get in touch via phone, email, or by writing to us at the address below:
How We Handle Complaints To help us investigate your concern properly, please include clear and relevant details when submitting your complaint.
Upon receipt:
- A member of our team will acknowledge your complaint and begin an internal investigation.
- You will receive a response with either a resolution or a clear explanation, usually within 5 working days.
- If the matter is not resolved to your satisfaction, your complaint will be escalated to a senior member of the Mederoo team for further review. Monitoring and Recording Complaints All complaints are logged and reviewed internally
This helps us to:
- Monitor recurring issues or risks
- Improve the safety and quality of our services
- Track how long it takes us to resolve concerns
Your feedback is essential to our continuous improvement.
If you are not satisfied with how your complaint has been handled, you can contact our regulator: