Privacy Policy
Last Updated: October 2025
1. Introduction
1.1 At Zak Ibrahim Ltd (“we”, “our”, “us”), trading as Mederoo Health, we are fully committed to protecting the privacy and confidentiality of all visitors and service users.
1.2 We collect, store, and handle personal data with the utmost care and only in line with relevant UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
1.3 This policy explains how we collect, use, share, and protect your personal information when you access our website or use our services.
2. Who We Are
2.1 Company Name: Zak Ibrahim Ltd
2.2 Trading Name: Mederoo Health
2.3 Company Number: 15853674
2.4 Registered Office: Office 13, 58 Peregrine Road, Ilford, Essex, IG6 3SZ
2.5 Email: contact@mederoohealth.com
2.6 Zak Ibrahim Ltd is the data controller, meaning we determine how and why your personal data is processed.
2.7 If you have any questions or concerns about how we handle your data, please contact us using the email above.
2.8 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
3. Information We Collect
3.1 Automatically Collected Data: IP address, browser type, device information, pages viewed, and navigation behaviour.
3.2 Information You Provide Voluntarily: name, date of birth, contact details, GP or clinician details, medical history, consultation notes, prescriptions, payment details, and marketing preferences.
3.3 Statistical Data: We may collect anonymised, aggregated data to improve our services. This data does not personally identify you.
4. How We Collect Your Data
We collect information through registration forms, online consultations, phone or email communications, payment submissions, and cookies (see our Cookie Policy).
5. How We Use Your Information
5.1 To verify identity and age.
5.2 To provide and manage healthcare consultations, prescriptions, and medication delivery.
5.3 To comply with regulatory and legal requirements (e.g. GPhC, MHRA, NHS).
5.4 To contact you regarding orders or consultations.
5.5 To improve our services and website experience.
5.6 To send marketing updates where explicit consent is given.
6. Confidentiality of Health Information
6.1 All medical data is treated as strictly confidential and accessed only by authorised clinicians or staff bound by confidentiality agreements.
6.2 Medical records are never shared unless required by law, necessary for care (e.g. GP communication), or with explicit consent.
7. Sharing Your Data
7.1 We may share data with: prescribing clinicians, your GP (with consent), payment processors, ID verification providers, delivery partners, and feedback providers such as Mailchimp or Trustpilot.
7.2 We ensure all partners process data securely and lawfully, using only the minimum necessary information.
8. Marketing Communications
8.1 We only contact you for marketing purposes if you have opted in.
8.2 You may unsubscribe anytime by emailing contact@mederoohealth.com or clicking the unsubscribe link in emails.
8.3 Withdrawing consent does not affect your access to clinical services.
9. Security Measures
9.1 We use technical and organisational safeguards to protect your data from unauthorised access or misuse.
9.2 All payment data is processed securely using encryption.
9.3 While we take precautions, no internet transmission is entirely secure. Avoid sending sensitive details via unsecured channels.
10. Data Retention
10.1 We retain personal data only as long as necessary to deliver services and meet legal or clinical obligations.
10.2 After this period, data is securely deleted or anonymised.
11. Your Rights Under UK GDPR
Access – request a copy of your data.
Correction – request corrections to inaccurate data.
Erasure – request deletion when no longer needed.
Restriction – pause processing under certain conditions.
Objection – object to processing for marketing or legitimate interests.
Data Portability – request transfer to another provider.
Withdraw Consent – revoke consent at any time. Contact: contact@mederoohealth.com.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices. Review their policies before submitting personal data.
13. Policy Updates
We may update this Privacy Policy periodically to reflect legal or operational changes. Please check this page regularly for updates.
14. Contacting Us
Email: contact@mederoohealth.com
Address: Mederoo Health, Office 13, 58 Peregrine Road, Hainault, IG6 3SZ
Phone: 07935 876835
15. Complaints Procedure
15.1 Contact Mederoo to raise any service-related complaint. Include clear details for faster resolution.
15.2 Our team will acknowledge and investigate your complaint, usually responding within 5 working days.
15.3 If unresolved, your complaint will be escalated internally. All complaints are logged for monitoring and improvement.
15.4 If you remain dissatisfied, you can contact our regulator:
General Pharmaceutical Council (GPhC)
Phone: 020 7735 9141 | Email: info@pharmacyregulation.org | Address: 25 Canada Square, London, E14 5LQ
Complaints
A Raising a Concern or Complaint At Mederoo, we are committed to delivering safe, high-quality care to all our patients. If you are dissatisfied with any part of our service, please contact us promptly so we can resolve the issue as efficiently as possible. You can get in touch via phone, email, or by writing to us at the address below:
How We Handle Complaints To help us investigate your concern properly, please include clear and relevant details when submitting your complaint.
Upon receipt:
- A member of our team will acknowledge your complaint and begin an internal investigation.
- You will receive a response with either a resolution or a clear explanation, usually within 5 working days.
- If the matter is not resolved to your satisfaction, your complaint will be escalated to a senior member of the Mederoo team for further review. Monitoring and Recording Complaints All complaints are logged and reviewed internally
This helps us to:
- Monitor recurring issues or risks
- Improve the safety and quality of our services
- Track how long it takes us to resolve concerns
Your feedback is essential to our continuous improvement.
If you are not satisfied with how your complaint has been handled, you can contact our regulator: