1.1 These Terms and Conditions (together with any other documents referred to within them) (“Terms”) govern your use of our website (“Site”), whether as a guest or registered user. Please read these Terms carefully before using the Site.
1.2 By accessing or using our Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use our Site.
1.3 We recommend that you print or save a copy of these Terms for future reference.
2.1 This Site is operated by Zak Ibrahim Ltd, trading as Mederoo Health (“we”, “our”, “us”).
2.2 We are incorporated in England and Wales under company number 15853674, with our registered office at Office 13, 58 Peregrine Road, Ilford, IG6 3SZ.
2.3 You can contact us by email at contact@mederoohealth.com.
3.1 Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Site, you agree to this processing and confirm that all data you provide is accurate and up to date.
3.2 If you purchase products or services through our Site, our Terms and Conditions of Sale will apply to those transactions.
4.1 We may amend these Terms at any time. Please review them regularly to ensure you understand the Terms that apply at the time of use.
5.1 We may update or modify our Site and its content at any time to reflect business, regulatory, or operational needs.
6.1 We do not guarantee that our Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict access for business, operational, or maintenance reasons.
6.2 Where reasonably possible, we will provide prior notice of any suspension or withdrawal.
6.3 You are responsible for ensuring that all persons accessing our Site through your internet connection are aware of these Terms and comply with them.
7.1 Our Site and services are provided in English and intended for residents of the United Kingdom.
7.2 We do not guarantee that our Site is appropriate or available for use in other locations.
7.3 Some sections of the Site may be restricted to registered users.
7.4 Important: Our Site and services must not be used in a medical emergency. In an emergency, dial 999. For urgent but non-life-threatening issues, dial 111.
8.1 All intellectual property rights in our Site and its content belong to us or our licensors.
8.2 You may print or download extracts for personal, non-commercial use only.
8.3 You must not modify materials, use images/videos separately from text, or use content commercially without consent.
8.4 Our status as authors of content must always be acknowledged.
8.5 If you breach these Terms, your right to use our Site will cease immediately.
9.1 Content is provided “as is” and should not be taken as medical advice.
9.2 Nothing excludes liability for death or injury caused by negligence or fraud.
9.3 Business users: We exclude implied warranties and are not liable for loss of profits or indirect damage.
9.4 Consumers: Site must not be used for business; we are not liable for business losses.
10.1 We do not guarantee that our Site is virus-free.
10.2 You must use appropriate antivirus protection.
10.3 You must not introduce harmful material or attempt unauthorised access.
10.4 Breaches may be a criminal offence.
10.5 We are not liable for damage caused by cyber-attacks.
11.1 You may link to our homepage if done legally and fairly.
11.2 You must not link from sites you do not own or frame our Site.
11.3 We may withdraw linking permission at any time.
11.4 For other use, contact: contact@mederoohealth.co.uk.
12.1 Links to third-party sites are for information only.
12.2 We are not responsible for their content or any resulting loss.
13.1 These Terms are governed by the laws of England and Wales.
13.2 Courts of England and Wales have exclusive jurisdiction.
14.1 You may cancel your order before it has been prescribed.
14.2 To cancel, contact our support team.
14.3 Once prescribed, orders cannot be cancelled.
14.4 Early cancellation gives account credit only (no refunds).
14.5 If prescribed but not shipped, exceptions may be considered.
14.6 Subscription cancellations must be made 48 hours before dispatch.
15.1 These Terms constitute the entire agreement regarding Site use.
15.2 For concerns, contact: contact@mederoohealth.co.uk.
16.1 No refunds for missed deliveries once dispatched.
16.2 We are not liable for parcels left in safe places or marked delivered but missing.
16.3 New orders must be placed at your cost.
16.4 Courier delays are outside our control.